
A man holds a placard which reads "France Telecom admits: we ask you to work to death not to commit suicide" attends a demonstration in Lyon, Oct. 7, 2009. France's major trade unions hold a sixth round of protests against the government's handling of the economic crisis. (Robert Pratta/Reuters)
Why France Telecom employees are killing themselves
In their suicide notes, some of the 24 victims since February 2008 blame the workplace climate.
PARIS, France — The men and women who committed suicide while employed by communications giant France Telecom sent a clear message in the letters they left behind: They unequivocally blame the company for their demise. The deaths have provoked outrage over the firm’s management practices and have led to the resignation of the company’s deputy CEO.
In a note to his wife and children, a 51-year-old father of two said it was “the climate” at the call center where he worked that drove him to take a fatal jump from a highway overpass. He became the latest and the 24th employee since February 2008 to end his life. His death prompted the company to rescind a policy of systematically moving staff to new posts every three years.
One worker this summer wrote about the company’s “lack of training” and “management by terror” in his note, stating his inability to further cope with the job as the reason for ending his life. An email message sent by a 32-year-old woman to her father before she jumped from a fifth-floor window at work said she was committing suicide because she didn’t want to work with a new boss. She reportedly had been undergoing treatment for depression for the last five years.
“I can't accept the new reorganization in my department. I'm getting a new boss and I'd rather die,” said the message addressed to her father in September and later published by the magazine Paris Match. “I'm leaving my handbag with my mobiles and keys in the office, but I'll take my donor card with me, you never know.”
Workplace suicides are not without precedent in France as they have been known to occur for the last dozen or so years, said Christophe Dejours, a psychiatrist and occupational health expert with 30 years of experience who has studied the phenomenon. Automakers Peugeot and Renault experienced a similar period of employee deaths blamed on job stress a few years ago. But Dejours said what he has noted is a progression toward a more violent reaction to work-related pressures.
“Suicides and violence are appearing more than in the past” as a form of expression of how the relationship to work is changing, he said, also citing labor demonstrations that become violent as further proof.
Just this Tuesday, as the company works on implementing better social policies and repairing the damage to its reputation, a 50-year-old employee showed up to work with a rifle to settle a dispute with his manager. The man was disarmed and no one was hurt in the incident Tuesday in northwestern France, according to Le Parisien, citing union sources and the firm’s management.
A labor union official said the man, who is a well-regarded worker, was under a lot of stress and the gun was not loaded. A France Telecom spokesman said the man has apologized and the company will not be filing charges. The man was placed on leave until Oct. 18.
A key factor in the deterioration of the working conditions at France Telecom, Dejours said, was the introduction of individual, performance-based evaluations as part of the company’s modus operandi following its restructuring. The government-owned monopoly became a predominately private-owned company in 2004 and has had to cut costs while remaining competitive.
This could only happen in France. Let's hope that it doesn't start a world-wide trend.
I believe Japan beat them to the punch. The U.S. response is blowing away one's coworkers...
This is a deeply disturbing article which defies those who downplay how a bully boss climate can destroy lives. We live in a global society which equates self worth with material worth. One cannot have material worth without income and that means having a job. Daily threats, intimidation and humiliation will lead the most mentally strong towards depression and sometimes suicide. I did not consider myself an alarmist when I wrote my book in June'09 "How organizations empower bully bosses: a criminal in the workplace" now on amazon.com. That book details the COSTS to organizations who keep bully bosses: the human health toll and the costs of lawsuits, absenteeism, and retraining and replacement costs related. Most organizations in the United States are in denial refusing to accept responsibility for the damages caused by these criminals. But I implore workers to unite and refuse to accept this treatment by reading my book
You can see how other workers have dealt successfully with their bully workplace culture. Http://DoRightAtWork.com
NO. This is not a France-only problem. I work for an internationally owned company in the US office. I have been there 8 years and the previous 7 were happy, high ratings, raises, bonuses and it was all good. Then, someone somewhere decided we were doing to focus on performance based evaluations and reviews. OK, I am all for accountability. This is not what is happening though.
The project is headed up and run by someone with a masters degree in business psychology and I personally believe with the OCD/Germa-phobe behavior that touches (LOL) all of us who work there. This person has too many if their own issues and too little experience to pull this off. In the last year I have watched 14 people be fired or forced to quit or retire. Then the hypocrites actually give them a retirement party right after trying to fire them. They move your job around so often you can't learn what you're to be doing, it's not written down to follow and they have it set up that certain things need approval from the manager before you can complete it, she doesn't give it and it then counts against you if it isn't done. 80% of what's left of our department is on a "Performance Action Plan" which is supposed to not be a verbal or a written, but a plan of action to help you achieve the desired results. But there is not coaching or training, just a way to prevent you from taking advantage of perks previously offered to all of us and the second to final step of forcing you out.
I have a concern with what I see to be a large conflict of interest. This manager also teaches at a satellite branch of a local university, and little by little she is bringing in her students to fill the vacancies she is creating. I don't see how the company allows such a possible legal issue to continue.
This company keeps repeating two of their goals are to be employer of the century and retailer of the century. If this is how it is going to be run, with all the expert and experience being forced out, I see service suffering and I don't see them achieving these lofty goals. I wouldn't recommend any of my friends to a job where they watch every little thing you do and hover over you like vultures waiting for that final mistake, that last nail in your coffin.
I know the stress has made me ill. They forced me into full medical leave after I missed 3 days in a row on Intermittent FMLA. I now am out of FMLA hours and my job is NOT protected anymore...8 years of service which feels like it's been "flushed" away. It really makes me sad to lose that great company I used to work in.
I know there was one lawsuit and hear "class action" being thrown around. When will they learn? Our windows don't open so we can't even jump...
Hi Mildrade, Thanks. First time I got to know the facts behind the suicides in France Telecom. I would like to add here, it is correct that once FT had the status of government company, is now privatised (mostly) and trying also hard to compete with other International telecom companies, is not able to look or say manage the very numbers of employees.
I am from India and I see the same may happen when BSNL (Indian telco) will be privatized having more than 1,00,000 employees and facing huge issues in managing the company right now (when other private companies are showing huge profit BSNL is JUST able to manage to show the mini-profit).
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