An investigation by BBC consumer affairs show "Watchdog" has forced Samsung to reverse its initial position and address the storage shortcomings in its latest smartphone.
The focus of the "Watchdog" investigation, which aired on Wednesday, was on the fact that the operating system installed on the new Samsung Galaxy SIV handset takes up so much space that the 16GB model actually only has 8.82GB of usable storage left for the owner to use. The program questioned whether publicizing the device as having 16GB of storage was therefore misleading.
The broadcast was triggered by a report from CNET UK, which originally highlighted the problem on May 1, following a number of critical posts on its Facebook page from owners, and revealed that Samsung's response had been simply to buy a micro SD card to expand the phone's storage. And while the phone's storage can be expanded by a further 64GB via SD media, that space can only be used for storing video, image and music files, not apps, which have to be installed on the phone's dedicated memory.
However, following the broadcast, Samsung issued a new statement to CNET, saying, "We appreciate this issue being raised and we will improve our communications. Also, we are reviewing the possibility to secure more memory space through further software optimisation. Samsung is committed to listening to our customers and responding to their needs as part of our innovation process."
At the time of writing, Samsung had not yet offered a timeframe as to when the changes will be made nor indicated whether or not the update will be pushed out to existing SIV owners.