The Canadian PressMay 24, 2013 12:46
TORONTO - The Royal Bank (TSX:RY), which faced fierce backlash earlier this year over an outsourcing arrangement with a supplier that used temporary foreign workers, said Friday it won't send work offshore just to save on salaries.
The bank, which released a new supplier code of conduct, said it will only send work to offshore suppliers when their scale, technology or knowledge provides capabilities the bank cannot duplicate.
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