Thomson ReutersJune 18, 2013 02:31
By Chris Michaud
(Reuters) - U.S. consumers are more satisfied with airlines in recent years but the industry still gets relatively low marks, mainly due to the onboard experience, according to a new customer poll released on Tuesday.
The American Consumer Satisfaction Index, which surveys some 70,000 U.S. customers annually on more than 40 industries ranging from apparel and hospitals to banks and insurance, found only television and internet service providers ranked lower.
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