Thomson ReutersApril 23, 2013 09:45
LONDON (Reuters) - Banks have made little progress in improving customer service over the past year, with around a half of their retail customers considering switching to a rival, according to a survey published on Tuesday.
The 2013 World Retail Banking Report from Capgemini <CAPP.PA>, which polls over 18,000 retail banking customers in 35 countries, found that 41 percent of customers were unsure if they would stay with their bank in the next six months, while an additional 10 percent indicated that they would leave.
Follow us: